Terms of Sale
The following General Terms and Conditions of Sale govern the sale of merchandise and products offered on our website www.iacobella.com. The products purchased on our website www.iacobella.com, bear the trademark “IACOBELLA” directly attributable, as to ownership of ATLANTIS LEATHERWORKS SRL, with the registered office located in Via Lisbona 30 – 50065 PONTASSIEVE (Florence - Italy) Registered in the Registry of Enterprises of Florence REA FI N. 665265, VAT NUMBER and FISCAL CODE N. IT06908160481. Customers may request any information through our assistive services by contacting Customer Service, in which, moreover, it is possible to receive any information regarding orders, shipment, returns, and refunds of the merchandise purchased on the website www.iacobella.com.
Please note, amongst other things, that customers may, at any time, contact the Seller, through the following email address: contact@iacobella.com. For any further legal information customers may also consult the sections: General Terms and Conditions of Use, Privacy Policy, and Return Policy.
1. COMMERCIAL POLICY
The products presented on the website www.iacobella.com are offered for sale by means of an electronic commerce exclusively for selling products to the “consumer”; i.e. person/persons acting through the use of the website www.iacobella.com, for purposes unrelated to his trade, business, or profession. If you are not acting as a “consumer” we advise you to avoid purchasing products on the website www.iacobella.com. The Seller, therefore, reserves the right to not accept orders from persons other than those who are not assuming the role of a “consumer” or orders that do not comply with its trade policy. These General Terms and Conditions of Sale govern exclusively the offering, the forwarding, and the acceptance of purchase orders of products available on www.iacobella.com between the above-mention qualified users and the Seller. The General Terms and Conditions of Sale, instead, do NOT govern the provision of services or the sale of products by any other parties, that hypothetically may appear on the website through banners, links or any other hypertext links, other than the Seller. We advise anyone, before placing orders and purchasing products and/or services from parties other than the Seller, to verify their conditions of sale; the Seller in not responsible for provision of services by any parties other than the Seller or of the conclusion of any e-commerce transactions between users of www.iacobella.com and third parties.
2. BINDING AGREEMENT BETWEEN THE SELLER AND CUSTOMER
2.1 To finalize the purchase of one or more products on www.iacobella.com, customers must fill out the order form and send it electronically, via computer, to the Seller, following the applicable instructions.
2.2 Prior to the purchase of products, through the transmission of the order form you will be asked to carefully read the General Terms and Conditions of Sale and the Return Policy; print a copy by clicking on the print command, advising to save and make a copy of such files for the personal use of the customer. A summary of the commercial and contractual policies that are proposed for the purchase of products will also be provided, of which contains a link to the General Terms and Conditions of Sale and an informative summary on the essential characteristics of every ordered product along with the applicable price (including all of the applicable fees and additional taxes), the means of payment that may be utilized for purchases, the delivery methods of purchased items, the methods of handling complaints, and the cost of shipment and delivery; in addition to the references also, geographical address, and the email address of the Seller and the by what date the Seller will ship the purchased products. In addition, the Seller will provide a summary of the conditions and procedures of exercising the right of withdrawal (returns) and the procedures and time restrictions of the returning purchased products (Return Form). The advisory of circumstances in which the customer will lose the right to annul the contract will also be provided. If applicable to the purchase, customers will also be informed that, in case of returning merchandise, the customer will have to bear the cost of return.
2.3 Within the order form, which is displayed immediately before the finalization of the purchase agreement, a brief summary including information of the essential characteristics of every product ordered will be provided, along with the price (including all applicable fees and additional taxes) and the shipment costs (therein, including all eventual additional costs incurred by your choosing of a shipment type which is faster and/or different than standard shipping). The agreement is finalized when the Seller receives the order form, by electronic means, completed in due manner and upon verification of correctness and insertion of the customer’s data.
2.4 The order form will be archived in our database for the amount of time required to process the form and in accordance with the law.
2.5 At the time of submitting the order form, the customer will be informed that such submission implies the obligation to pay the indicated price. Before proceeding with the transaction, the customer will be asked to identify and correct any errors of the data entry.
2.6 The available language to finalize the agreement with the Seller is English.
2.7 At the conclusion of the agreement, the Seller will assume the responsibility for every purchase order.
2.8 The Seller may opt to not proceed with purchase orders that do not offer a sufficient guarantee of solvency; those that are incorrect and/or incomplete, or in the event that the products are unavailable. In such cases, the Buyer will be informed, via email, that the contract is not finalized and the specific reason why the Seller has not proceeded with the purchase order. In the case that the products, presented on www.iacobella.com, are no longer available or are no longer for sale at the moment of the submission of the order form, it will be the responsibility of the Seller to communicate the eventual unavailability of products, in a timely manner, and in any case, within thirty days becoming effective the day following that in which the purchase order was submitted to the Seller. In the case of the purchase form already being submitted and the payment being made, the Seller will arrange for a reimbursement, without undue delay, as already anticipated by the customer and the agreement will be interpreted as completed between the two parties.
2.9 With the electronic submission of the order form, each customer unconditionally accepts the present General Terms and Conditions of Sale regarding purchasing procedures of products offered on the website www.iacobella.com.
2.10 With the electronic submission of the order form, each customer confirms to understand and accept the General Terms and Conditions of Sale and the additional information provided by www.iacobella.com, also cited through links; including the General Terms and Conditions of Use, Privacy Policy, and the policy on the Right to Withdrawal.
2.11 At the conclusion of the agreement, the Seller will send, via email, a receipt of the purchase order containing the General Terms and Conditions of Sale and a document reminding customers of the terms of the return policy, and therefore, all of the information already included in the summary of the commercial and contractual conditions displayed before the purchase procedure.
3. WARRANTIES AND INDICATION OF PRODUCT PRICES, IMPORT DUTIES
3.1 The merchandise for sale on www.iacobella.com is product exclusively bearing the trademark “IACOBELLA”.
3.2 The Seller does not offer for sale used, irregular, or products of lower quality than that which corresponds with the standard of the market.
3.3 The essential characteristics of the products are presented on www.iacobella.com within each, and every, product page. The images and the colors of each product for sale on www.iacobella.com could possibly not correspond with the exact characteristic due to the internet browser or monitor utilized by the user.
3.4 The product prices are subject to change or updates. Customers should, therefore, accept the final sale price before sending the relevant order form.
3.5 In the case of the customer wishing to make a return, the Seller has the authority to not accept the return or to not give any refunds in correspondence the purchase; the Seller may deny the return or refund if the corresponding tag has been removed, altered, or damage from its original status, as clarified in paragraph 6.9.
3.6 Shipping Fares depend on location of delivery. For Italy and all European countries (Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City State) no shipping charge will be added, IF the Value of the Order is above 300€.
3.7 Import duties, if these may occur depending on destination of shipment, will have to be covered by customer at all times and will be charged directly by IACOBELLA’s courier.
4. PAYMENTS
4.1 For the payment of merchandise and the applicable costs for shipping and delivery, customers must follow the indicated procedures within the order form. In no case will there be additional costs beyond those actually incurred by the Seller in relation to the payment method chosen by the customer.
4.2 When paying by credit card, the financial information (for example, credit/debit card number or the date of expiration) will be forwarded, through means of an encrypted protocol, to the bank institution Banca Intesa – Gruppo Intesa Sanpaolo or other banks that provide the relative services of electronic pay; without third party intervention, such services would not be offered to you in any way. In addition, such information will never be used by the Seller if not to complete the relative procedures for every single purchase, to issue the relative reimbursements in the case of eventual return of products, and as a result of wishing to make a return; otherwise, in the case that it becomes necessary to prevent or report a fraudulent act on the website www.iacobella.com to the police authorities.
5. CUSTOMER SERVICE
Customers may request any information through our assistive services: contact the customer assistance or for more information or clarifications please drop an email at contact@iacobella.com, call or whatsapp at +39 3401913890.
Terms of Return
ATLANTIS LEATHERWORKS SRL, Seller and lawful owner of the trademark “IACOBELLA”, likes to guarantee the constant and full satisfaction of all of its customers. In the case that a customer is not satisfied with their order, they may choose to return their purchased merchandise, without any penalty, within fourteen (14) days from the date in which they received the purchased goods from www.iacobella.com. The merchandise to be returned must be delivered with courier within fourteen (14) days from the date in which the intention to return, otherwise the customer’s desire to terminate the contract, was communicated with the Seller. The merchandise can be returned via shipment through the agency indicated by the Seller (DHL), or through other shipping agencies, only after filling out the Return Form (conforming to the standard form in accordance with art. 49, paragraph 4 of the Consumer Code) that can be found in the online Customer Service area and to retrieve the return number (the Seller will send by email the confirmation upon receiving the return request), otherwise after compiling and sending to the Seller another explicit statement of the decision to terminate the contract and return the merchandise. In this case, it is understood that the customer will be liable for the correct and timely execution of terminating the contract, in other words, completing the return.
TERMS AND CONDITIONS OF RETURNS
The right of withdrawal is exercised properly if the following conditions are correctly respected and satisfied:
A return request must be sent via email on contact@iacobella.com within fourteen (14) days of receiving the merchandise, possibly stating reason;
The merchandise must not be used, worn, cleaned or otherwise subjected to the intervention of atmospheric agents;
The identification tag must be still intact and attached to the merchandise with the disposable seal still attached and untouched;
The merchandise must be returned in the original packing in which the customer received it;
The merchandise must be shipped with the shipping agent within fourteen (14) days, beginning from the date that the customer communicated with the Seller their desire to return the merchandise, and therefore terminate the contract;
The merchandise must not be damaged.
If the customer respects all of the given conditions, the Seller will reimburse them the full amount of the products purchased; the cost of the return will remain at the customer’s expense, that is, the charges that may accrue in order to return the merchandise to the Seller, unless the Seller has explicitly exonerated the customer of such charges at the moment of purchase.
Returns may be shipped via the shipping agent indicated by the Seller (DHL) utilizing the label that the customer will receive after the Return request made by email. This method will allow the Seller to pay, on behalf of the customer, the shipment and to verify the location of the package at every moment during the shipment process. In this method, the seller will free the customer from any obligation of payment towards the shipping agent. The Seller, for the payment of the return shipment, will keep a forfeit sum from the total reimbursement that is equal to the stand shipping cost of the products purchased. In addition, from the moment of the restitution of the purchased products to the shipping agent indicated by the Seller, the Seller exonerates the customer from any liability in the event of missing or damaged merchandise during the transportation and shipment.
Pickup scheduling need to be arranged by the customer depending on their local DHL pickup policies. In the event that the customer chooses to utilize, for the return shipment of the merchandise, a shipping agent different than that indicated by the Seller, the customer will have to pay, in first person, for the shipping charges and will be held liable in the case of missing or damaged merchandise during the shipment and transportation.
TIME AND PROCEDURES OF REIMBURSEMENT
After the Seller will have received the merchandise returned from the customer and verifies that every requisite has been obeyed, the customer with receive a confirmation email of the acceptance of the return, otherwise, if it is found that there is a decrease in value of the returned merchandise, the customer will receive an email in which they will be informed of the total deducted from the reimbursing payment. Whatever the method of payment utilized by the customer may be, the reimbursement is activated by the Seller within the shortest time period possible, and, anyways, no more than thirty (30) days from the date in which the exercised right of withdrawal became known, once verifying that the return was made in compliance to the above-mentioned conditions. The implemented time for crediting or returning the amount you paid for the purchase of the merchandise depends on the methods of payment utilized:
Payment by credit/debit card: the time of reimbursement depends on the credit/debit card company’s policies. Please note that the refund date for the credit will coincide with the date of the original payment, therefore the customer will not be charged any interest fees.
CONSUMER CODE
The present Terms and Conditions of the right to withdrawal, which are an integral part of the Terms and Condition of Sale, are regulated by the Italian Law and, in particular, the Legislative Decree no. 206 of 6 September 2005 ( Consumer Code; consumer rights in contract).